Category: Talespin Runway

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Talespin’s Latest Training Series ‘Leading Through Uncertainty’ Helps Leaders Navigate Times of Crisis

Talespin - Leading Through Uncertainty

Last month VRFocus reported on training solution specialist Talespin securing new investment, helping expand deployment. Today, the company has announced its latest training modules under the banner of ‘Leading Through Uncertainty,’ designed to help companies navigate difficult scenarios in times of crisis.

Due to the impact the current coronavirus (COVID-19) pandemic is having on businesses and the workforce, Talespin has tailored these new modules towards CEO’s, team leaders and other executives.

Utilizing role play with virtual human avatars the ‘Leading Through Uncertainty’ helps users practice key communication skills to deal with today’s challenging situation. These skills include active listening, understanding and empathizing with employees, de-escalation, succinct communication, and self-awareness. 

The five ‘Leading Through Uncertainty’ Learning modules are:

  • Part I: Creating Calmness Through Succinct Communication
  • Part II: Regulating Emotions During Uncertain Times
  • Part III: Communicating Productively with a Distraught Employee
  • Part IV: De-Escalating an Emotionally Charged Situation
  • Part V: Disagreeing Productively During Challenging Times
Talespin - Leading Through Uncertainty

“The COVID-19 pandemic has sent every organization into a period of self-reflection as we ask ourselves: what we can do right now to better take care of our people and customers,” said Talespin CEO and Co-Founder Kyle Jackson in a statement. “We saw ‘Leading Through Uncertainty’ as a way to help organizations take a people-first approach to their business operations, enabling them to leverage XR, one of the most impactful learning and empowerment technologies we’ve ever seen, to better prepare their leaders and teams. COVID-19 has forced us all to face workforce disruption on an accelerated timeline, with remote work, talent gaps, digital transformation, and other ‘future of work’ trends now present as mission-critical challenges, and we’ve designed our platform and our company from the beginning to answer these disruptions.”

The learning modules will be available across both virtual reality (VR) and desktop platforms via Talespin Runway and Cornerstone Ondemand. Runway has a range of other modules such as insurance-specific VR training for areas like water damage or physical car damage.

For further updates on Talespin’s training solutions, keep reading VRFocus.

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Talespin Runway Expands Training Library to Improve Enterprise Learning

Virtual reality (VR) training for enterprise use cases is becoming an important addition for many businesses looking to embrace the latest technology. Talespin, a developer of enterprise-focused XR solutions has just announced an expansion of its training platform Talespin Runway to improve the learning process for client employees.

New modules have been added to Talespin Runway targeting particular subject matter such as insurance-specific VR training. Also including is Talespin Propel, designed for object and process-based training across a multitude of use cases.

The first modules include:

  • Construction Materials Basics

    • In this learning module, the learner quickly learns the core construction materials, components, and concepts that go into building a residential home. The module’s experiential nature improves the retention of foundational knowledge, helping insurance employees gain critical subject matter familiarity to deliver the best possible customer experiences.

  • Scoping Basics: Water Damage

    • In this learning module, the learner is tasked with investigating and scoping a residential water damage claim in VR. Playing the role of a Claims Representative, the learner rapidly builds experience by breaking the physical boundaries of what is typically possible in training and virtually experiencing what it’s like to perform this task in the real world.

  • Auto Claim Shared Responsibility

    • In this learning module, the learner takes on the role of a Claims Representative and engages in virtual role-play with an AI character representing a 3rd party claimant. The learner must practice conversational techniques to discuss the claimant’s shared responsibility in an automobile accident, developing confidence and critical interpersonal skills to deliver a great customer experience in a moment that can greatly impact a customer relationship.

“There is no question that virtual reality is beneficial for accelerating learning and making training more efficient,” said Talespin CEO and co-founder Kyle Jackson in a statement. “The challenge is that VR software is typically expensive to implement. We’re lowering the barrier to entry with our expanded platform, which helps any company better train its workforce and share knowledge with its employees. Our off-the-shelf content library for the insurance industry is just the beginning of our mission to help all industries bring the benefits of XR to their transformation story.”

The two core products in Talespin Runway are:

  • Talespin Propel, for learning object- and process-based knowledge

    • Object-based learning modules accelerate familiarization and memorization for core concepts and objects, like recognizing residential construction materials, memorizing automotive parts, and identifying damage states within a home.

    • Object-based learning modules are designed to provide the knowledge base employees need to excel at more advanced process-based tasks and conversational learning modules.

    • Process-based learning modules simulate complex tasks and help employees rapidly build experience before their first day on the job.

  • Talespin CoPilot, for soft skills training with virtual role-play

    • The platform’s conversational learning modules are powered by CoPilot, and task employees with conducting role-play with virtual humans. These learning modules help employees develop critical leadership and communication skills, and provide a safe space to practice challenging conversations.

For details on implementing Talespin’s solutions head to its official website. It’s not the only company working in this field, yesterday Pixvana revealed a workplace training experience, FundamentalVR focuses on surgical training, while Pitchboy is all about VR sales training. For further updates on VR training, keep reading VRFocus.