The biggest downfall of digital purchases for many customers – aside from the fear that the ability to download them may one day disappear – is the sheer uncertainty. Unlike retail stores you can’t take them back, and unlike physical software you can’t sell them on. Luckily, the Oculus Store seems to be taking a step in the right direction with a new Oculus Content Refund Policy.
Essentially, Oculus Rift and Gear VR users can now seek refunds for Oculus Store purchases, as long as the software was purchased in the last two weeks, and has been used for less than a total of two hours. This is similar to a refund policy Steam introduced after heavy criticism.
The only catch is that, currently, only users living in the United Kingdom can seek out refunds, much to the dismay of international customers.
Unfortunately, not everything is eligible for a refund, either. Movies, bundles, in-app-purchases and DLC will still not be eligible for refunds.
After requesting a refund you’ll lose access to any associated software, and it’ll take up to five days for your request to be reviewed and processed. Your original payment method will be credited, meaning Oculus Store credit will be returned, or debit/credit card funds will be returned, if you purchased with one of those methods directly.
For the full Oculus Content Refund Policy, make sure to check their page.
We’re happy Oculus has taken this consumer-friendly move – hopefully we’ll see the service roll out worldwide soon. For all of the latest from Oculus, make sure to keep reading VRFocus.